The Galaxy S9 South Korean manufacturer Samsung is undoubtedly one of the best smartphones on the market at the moment. With 5.8-inch or 6.2-inch screens, the S9 and S9 + look a bit like the S8. But many improvements have been made. Nevertheless, despite the efforts made by the manufacturer to make these smartphones more efficient and more practical, various malfunctions persist. Since its release, users are slowly starting to point out some problems with both S9 and S9 +.
In what follows, we have gathered for you the most common problems encountered by users and their resolutions. In this way you will not need to go to the repair shop or call Samsung to easily solve some minor problems. Indeed, you can take charge of repairing your mobile phone yourself.
#1-How to solve the problem of reactivity of the Galaxy S9 screen?
This problem is undoubtedly the one that has affected many users of the Samsung Galaxy S9. Indeed, some of them reported that the touch screen of their smartphone does not respond in some places. The sending of a simple message has become problematic for users because some parts of the touch screen are dead and therefore no longer respond. If you’re having this type of bug with your Samsung Galaxy S9, follow these simple steps:
- Go to the settings of your smartphone;
- Then go in the advanced features;
- Then drag the screen to select “Touch sensitivity / touch screen sensitivity”;
- Once done, you must increase the sensitivity of the screen, which could easily solve your problem.
Another solution that is within your reach is the virtual keyboard change. In addition, to check if your screen has problems with the sensitivity of its touch screen, you can dial * # 0 * # and select “touch” from the list of options that appears. However, it is not advisable to venture regularly into this menu dedicated to testing your mobile.
#2-Galaxy S9 fingerprint reader Problems
Despite the controversy surrounding the existence or not of a fingerprint reader on the Galaxy S9, Samsung has finally opted to place it in an easily accessible place. The fingerprint reader is without a doubt one of the features most appreciated by Galaxy S9 users. It ensures the security of the personal data of the latter. However, the fingerprint scanner on your smartphone may not work properly or you may make an error trying to unlock your phone. Here are some tips for solving such problems:
- You can follow the same steps that are taken to solve the problems of a Galaxy S8. Indeed, following the guide proposed by Samsung for the S8, you will quickly resolve the malfunctions of your fingerprint scanner.
- Also, be aware that the sweeping method proposed by the manufacturer to solve this problem has been put in place to facilitate installation. However, it can mislead you. So, to record your fingerprint on your Samsung Galaxy S9, avoid scanning but tap on various different angles.
#3-How to avoid face recognition problems?
One of the first problems encountered by users of the Galaxy S9 Korean manufacturer is the system
Smart unlocking using facial recognition. With this system, if you do not want to use your fingerprint, you can scan your face. Moreover, with this smartphone model, Samsung has combined various technologies such as the Iris scanner and facial scanning technology. Thus, if ever a problem appeared with one, the other will take care of taking over.
But, despite all the effort of the manufacturer, some users face unlocking issues with this system. To avoid this kind of inconvenience, you can take certain precautions. For this, choose a well-lit environment to sweep your face. Indeed, accurate reading is only possible with enough light.
#4-What to do when your Galaxy S9 stops responding?
Another problem that can also appear with your Samsung Galaxy S9 is that it freezes completely and remains unmoved. This problem was mainly reported by users of Galaxy Note 8 but a few cases in summer already recorded with regard to the Galaxy S9 +. These bugs may appear when you open the contacts application or when you dial a number.
To make your smartphone answer again, you can press the power button and the volume down button at the same time. Hold both buttons down for 7 to 8 seconds. Once it is off, it will restart automatically. And the bugs will disappear.
#5-How to solve the problem of charge?
Another problem that users of the Samsung Galaxy S9 could face is the slow charging of the smartphone battery. Indeed, some users have already complained about the fast charge that does not work. Recall that this feature allows this mobile to go from 0 to 50% charge in just 25 minutes instead of a few hours for some smartphones. Be aware that you can cope with this inconvenience when you are not using the correct cable and the wall outlet that came with your phone. Anyway, to solve this problem, you can get a new USB Type-C cable while using the Samsung wall jack. You should also know that fast charging can increase the temperature of your Galaxy S9 during charging time.
#6-Troubleshoot the WiFi connection of your Galaxy S9
WiFi problems are quite common for smartphones, regardless of the model. But if you notice loss of connection, slow navigation or poor performance related to the WiFi connection of your Galaxy S9, you can opt for the following solutions:
When you connect with your smartphone, open your WiFI network and re-enter the password. To do this, go to “Settings”, “Connections” and then “WiFi”. Then make a WiFi connection search to select yours and enter the password.
Reset your network to redo the WiFi connection of your S9. Simply unplug the router for more than 10 seconds and then plug it in again.
#7-What if you have problems with Bluetooth?
As is the case with the Galaxy S8, some users of the Galaxy S9 face problems with Bluetooth. But in the majority of cases, these problems are related to the incompatibility of the accessories used. However, to resolve the Bluetooth-related malfunction of your smartphone, you can go to Settings, then Applications, and select the “Bluetooth” feature. After that, you can clear the cache. This process has solved the majority of problems of this kind with the Galaxy S8 and Note 8. Otherwise, you can always try to reset your smartphone to fix everything.
#8-Malfunctions on the screen resolution side of the Galaxy S9
The Samsung Galaxy S9 and S9 + both have a very large screen with a resolution of 2960 × 1440. However, for reasons of battery economy and improved performance, smartphones only display in 1080p. This display may annoy some users who want to enjoy the maximum resolution of 4k in Quad-HD. If you are part of this, please note that you can activate this display in the settings menu.
Once in the Settings menu, go to “View” and then “screen resolution”. To have the maximum resolution, drag it to the far right and then press “Apply”.
#9-How to solve the problems of a dysfunctional speaker?
Like the smartphone models that preceded them, the Samsung Galaxy S9 and S9 + also have the IP68 certification to ensure their resistance to water and dust. For this purpose, they can stay in depths of 5 feet for 30 minutes. Nevertheless, if the speaker of your mobile is wet, sound problems may appear. However, they will not be permanent. Thus, if at the exit of the water, your sound is smothered, you can let dry your Galaxy S9 so that it becomes fully functional again. In addition, you can gently tap your mobile so that the water can come out quickly.
#10-Malfunctions related to the camera
At the moment, no complaint about the Galaxy S9 camera has been made. However, the Korean giant Samsung already has some fixes to always improve the performance of the camera and the quality of photos and videos taken with the S9 and S9 +. Moreover, the manufacturer publishes quite often updates going in this direction.
#11-The final resort to solve the majority of Galaxy S9 malfunctions
The majority of the operating problems mentioned above can be solved by a simple trick. Nevertheless, it is advisable to proceed to the latter only in cases of force majeure. It’s all about resetting all the data of your Samsung Galaxy S9 and S9 +. This process will erase all user data, applications, messages, and all device content. To do this, you must go to “Parameter”, “General Management” and then click on “Reset”. The process may take a few minutes. And if you want to recover all your applications, you can use Google restore or SmartSwitch.